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A pre-alert takes a minute: the store, the tracking number and what is inside. It is how your package finds you at our New York warehouse.
Every day our New York warehouse receives parcels from hundreds of stores. A pre-alert tells us which one is yours before it arrives, so we can match it to your account, check it against your order and get it moving to Ghana without delay.
Packages that arrive without a pre-alert, or without your AFL code in the name on the label, are held at intake until we can confirm who they belong to. A pre-alert avoids that.
Ship to your AFL New York address, with your AFL code in the name field exactly as your dashboard shows it.
In your dashboard, choose Pre-Alert and pick the store. Add the order number and upload the store invoice or receipt.
Enter the tracking number for each package and the courier if you know it, then list what is inside and its value.
When the package arrives we match it, photograph and weigh it, and the pre-alert shows it as received. Messages from our team appear on the same page.
A short notice you send AFL from your dashboard when you have bought something for delivery to your US address. It tells us the store, the tracking number and what is inside, so we recognise your package the moment it arrives.
The package is held at intake until we can confirm it is yours. Send the pre-alert as soon as you can and we will match it.
As soon as the store gives you a tracking number. The earlier we know, the faster your package is matched and shipped.
Yes. Pre-alerts and your US address unlock once your ID verification is approved, which keeps every package tied to a verified customer.
It is free to sign up. You only pay when you ship.